Our Commitment: At Dscarf, we strive to provide you with the finest quality scarves. If, however, you are not completely satisfied with your purchase, we are here to assist you with our return policy.
Return Eligibility: and in the same condition as received.
- The item must be in its original packaging.
- Your item needs to have the receipt or proof of purchase.
Initiating a Return: To initiate a return, please contact our customer service within 14 days of receiving your order. You can reach us at [customer service email] or [customer service phone number]. Please provide your order number, the item you want to return, and the reason for the return.
Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Process: Upon receiving your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to reach your account may vary based on your payment provider.
Exchanges: If you would like to exchange your item for a different color or style, please contact our customer service. Exchanges are subject to item availability.
Contact Information: If you have any questions about our return policy, please contact us:
- Email: [customer service email]
- Phone: [customer service phone number]
Note: Please note that personalized items, final sale items, and gift cards are not eligible for return.
Dscarf reserves the right to modify its return policy at any time. Please review the policy before making a purchase.
Thank you for shopping with Dscarf!